At Click The Keys Ltd (“Company,” “we,” “our,” or “us”), customer satisfaction is our priority. This Returns and Refunds Policy explains the terms under which products purchased on keysmart.com may be returned, exchanged, or refunded.
1. Eligibility for Returns
You may request a return within 2 days of receiving your order, provided that:
– The item is unused, in its original condition, and in the original packaging.
– Proof of purchase (receipt or order confirmation) is provided.
– The product is not listed as a non-returnable item (e.g., software, digital goods, or hygiene-sensitive products).
2. Non-Returnable Items
– Items marked as ‘Final Sale’.
– Digital products, gift cards, and downloadable software.
– Personal care or hygiene-sensitive electronics once unsealed.
3. Return Process
To initiate a return:
– Contact our customer service team at [email protected] or call 09064160334.
– Provide order details and reason for return.
– Our team will provide instructions on how to return the product.
4. Shipping for Returns
Customers are responsible for the cost of return shipping unless the return is due to our error (wrong or defective item).
5. Inspection and Approval
Returned items will be inspected upon receipt. Approval for refund or exchange is subject to verification of eligibility conditions.
6. Refunds
Approved refunds will be processed within 7–15 business days via the original payment method. Shipping fees are non-refundable unless the return is due to our error.
7. Exchanges
If you prefer an exchange, we will replace the item with the same or similar product (subject to availability).
8. Damaged or Defective Items
If you receive a damaged or defective product, please notify us within 48 hours of delivery with photo evidence. We will arrange for replacement or refund at no additional cost.
9. Contact Us
For questions about returns or refunds, please contact us:
Click The Keys Ltd
Administrative Office: 132, Ikorodu Road, Onipanu, Lagos
Email: [email protected]
Phone: 09064160334
